"I highly recommend Home Instead. I have dealt with both the Mississauga and Halton teams and they are both professional, organized and caring. For the last year, Mom's companion has been Michelle. Michelle has supported and helped Mom through her transition to a new facility and her challenging journey.
Thanks Michelle and Home Instead!"
Paul, client's son, Clarkson, Mississauga
"I am rating Etobicoke Home Instead highly due to the ongoing dedication of all their staff from their Care Coordinator (Ildiko) from her first meeting with family to explain and coordinate the care plan, to the Office and Scheduling Team (Karla, Sara, Maggie, Cecilia)who have gone above and beyond to take the time to understand my Father-in-law?s cancer care needs and finding the best caregivers and cooks to allow him to stay at home and be as independent as possible. Consistent care was supported by excellent communication strategies such as Karla?s suggestion of a white board in the home to outline PSW duties. Our praises to Wollette for her initiative of going beyond what was expected and exceptional care and cooking. Thanks also to Chandra, Jennifer and Seiyafa all of which have been caring, patient and gentle when caring for our loved one. We would definite recommend this Agency to others"
Sharon S., client's daughter in law
Etobicoke
"The Home Instead team, in particular Paul, Connie and the Mississauga care team have kept me informed at all stages in the care planning for my aunt. The care team have helped to improve my aunt's speech capability and Paul has truly listened and actioned my suggestions. He has an innate ability to really understand the needs and demands put on a family and somehow just know how to ease the distress. I have complete trust in this agency to care for my relative to the best of their ability and this is mirrored in how they support me. As I currently reside overseas, it's a huge comfort to me knowing that my aunt is in good caring and compassionate hands."
Martin, client's nephew, Mississauga
"We needed 24 hour care for our Uncle and Paul at Home Instead Mississauga/Etobicoke was able to provide it same day. The PSW's were amazing and they went above and beyond the call of duty. We can't thank Home Instead enough for what they have done for our family."
Maia M, client's niece
Etobicoke
"We received assistance from Home Instead for our mother over the past few months. Our experience with both the care givers and Administrative staff has been extremely positive. Annie, Paul, Brenda and Cindy in the office have been very thorough - they got back to us very quickly and were extremely attentive to our needs. The Personal Care staff have been amazing - very caring and patient. Arleen in particular was extremely compassionate, considerate and skillful. Others too like Esther, Lucy, Lesley, Maria and Sonia were so very kind and caring. Thank you all! We are most grateful and would recommend you without hesitation."
Kathy, client's daughter, Mississauga
"Upon meeting the representative from Home Instead we were immediately at ease. Conversation and our desires were warmly received. Even though our "indecision" lingered, when I called Home Instead in a "panic" in an emergency situation, I was again warmly received. I was patiently listened to and in a "extremely short timeline" Home Instead was able to assist me with someone who willingly and graciously 'filled the bill'."
Cecilia
Rexdale, Etobicoke
"When it comes to delivering quality service while encompassing empathy, patience and grace, I can't think of a better organization that I would recommend and trust my family with. They have always gone above and beyond what is expected of any home care service and might I add at lightning speed...I swear they don't sleep! It is not an easy decision to entrust in just anyone to care for your family, that is why I felt strongly about posting this review in hopes that I can make that decision a little less daunting for the next family. Thank you Home Instead for not only having a passion for what you do but for caring about those who you do it for. :)."
Nav Singh
Mississauga
