"After a courageous fight with Alzheimers that lasted approx 15 years, Mom passed away in mid June 2017. My husband and I must thank the remarkable caregivers and staff at Home Instead for helping us through the last few years. We commend the office staff at Home Instead, especially Erika Simmonds and Rosie Jabbal, for responding so quickly and efficiently whenever we required assistance or had questions.
We can never truly give enough praise to the caregivers/PSW's who provided companionship and care to Mom in sometimes very difficult and emotional circumstances. To know that someone is here who is compassionate, professional and respectful - regardless of the sometimes difficult treatment they receive from a patient in the throes of this horrible disease - gave us such a tremendous feeling of relief and comfort. Being able to get away for a few hours and not worry about what is happening at home was such a gift.
To Miriam, Samantha and Elizabet, you are very special women, with amazing talents, abilities, inner strength and kind hearts, and you will always be remembered with thanks and praise for the wonderful job you did caring for Mom.
Thank you all for helping us through this journey; may you all enjoy much success, good health and happiness always"
Bruce G, client's son
Mississsauga
"Caregivers from Home Instead (H.I.) are allowing me to keep my husband, who has Alzheimer's, at home, where he is happy, as long as possible. While the caregivers tend to my husband's needs, I get a break so that I can get out to socialize, be intellectually stimulated, and attend aquafit classes. Without H.I., I'd likely be stuck at home 24/7 and risk caregiver burnout or severe depression. Our current caregiver is wonderful and she, my husband and I get along very well, as H.I. makes it a priority to find a good fit between the client and the caregiver. Our caregiver is very attentive and responsive to my husband's needs by preparing his brunch and making sure that he has all the coffee that he wants and that the water in his hot water bottle is actually hot. She actively engages him in conversation and activities such as looking at photo albums. She straightens his bed after he wakes up or has a nap and makes sure that he is safe. Our caregiver has also been a great help to me with light housekeeping, and when she finishes her shift, everything is always neat and tidy, leaving me free to do my other tasks such as shopping, banking, bill paying, gardening, arranging for house repairs and all of the other things that need to be done in order to keep a house functioning smoothly. I'm very impressed with H.I.'s oversight and procedures; for example, H.I. has a 24/7 call centre; the H.I. client representative always personally introduces new caregivers to clients; if a caregiver is late arriving, the caregiver is required to phone the H.I. call centre and the H.I. person on call phones and informs the client. If a caregiver is ill and cannot make their shift, H.I. informs the client and offers to find a substitute caregiver. All caregivers are required to sign in and sign out from their shift with head office. If there are virtually any issues at the client's home, the caregiver can phone the H.I. call centre to find a resolution. In addition, the H.I. client representative regularly visits each client's home for quality assurance and to assess the client's satisfaction. I feel very happy and secure with Home Instead's service."
Mara G., client's wife
Etobicoke
"Home Instead Mississauga has been a lifeline for our family! When we first contacted them, it was for help with my 97 year old Mom. We were in dire need of some down time and Paul Alavathil, as Scheduling Coordinator ( now Staff Coordinator) , provided simply outstanding service to ensure that Mom's needs were met. This was even more evident during a recent 9 week hospitalization when we needed around-the-clock care for her. Without exception, the CAREGivers were conscientious and caring and a reassuring presence for Mom when we couldn't be at her side. We had complete peace of mind, always confident that she would get the attention she needed. In addition, Paul's strengths are his recognition of the importance of clear communication as well as an outstanding ability to anticipate needs and plan accordingly. We would highly recommend Home Instead Mississauga for those in need of compassionate, competent eldercare!"
Dorothy A., client's daughter
Mississauga
"The Home Instead Care Givers were wonderful with my Dad. They responded rapidly to our changing needs and it was such a relief to know we could count on them in all the unexpected emergencies that arose with caring for a sick parent while living in a different city. They were caring and patient and quickly gained my Dad's trust and friendship. I would recommend them highly and with no hesitations"
Tony M., client's son
Etobicoke
"Unfortunately, my 92 year old mother needed the assistance of a Senior Care company, fortunately we chose, on the referral of a Community Care Access employee, Home Instead.
Susan Leung attended at the hospital to meet us and a beautiful relationship was forged right then and there.
The ladies that looked after Mom were kind, caring, and always on time, early in fact, and never let us down. Paul Alavathil, the scheduling coordinator was not only quick to put "the ladies in place" but also anticipated our needs ahead of time and never said "sorry that's not possible with such short notice"! There was no time that we required assistance that it was not available to us.
Home Instead is a shining example of a well run organization with the 'complete personal touch'. I would recommend them highly."
Jaki F., client's daughter
Mississauga
"Home Instead has become an integral component in our parents care and independence. Everyone we've dealt with at the organization is professional, dedicated, and compassionate. As my siblings and I are spread over a large geography (Seattle, Meaford, Parry Sound, and north of the GTA) in the past getting Mom and Dad to their various medical appointments in Toronto has been somewhat of a challenge due to pressure from careers and home life. Home Instead was the solution we were looking for to ensure that these appointments that are so important to our parents continued health didn't slip. From the outset our parents were somewhat suspicious of strangers in their home or escorting them to appointments but, after the first visit their concerns were alleviated. Both Mom & Dad are very comfortable with Jane Metcalfe as their driver and home companion as well as Michael and Kerry who in Jane's absence ensure Mom and Dad get to their appointments on time. My siblings and I appreciate that on appointments HI staff don't just drop our parents off but, accompany them to the appointment. This not only ensures that my siblings and I get accurate feedback captured by the HI staff from the medical staff but, that Mom & Dad don't feel abandoned in what can be an overwhelming experience terms of navigating hospitals and understanding medical staff feedback. I want to recognize the service excellence of Ildiko, Jane Metcalfe, Kerry Marshall, Michael and all the staff at Home Instead for the excellent quality of service and the comfort they provide our parents."
Adam C., client's son
Etobicoke
