"Home Instead helped us immensely when my mom fell ill during these difficult times. They arranged immediate help when my mom needed it most, balancing my moms safety during this pandemic and providing a caregiver who is a perfect fit. The team always responds quickly to any question I have and has offered advice as well as contacts for other services such as foot care and even hairdressers as my mom is unable to leave her home. The caregiver has aided my mom not just in regular duties like housekeeping, meals and personal care but also in ensuring my mom does the exercises recommended by her physiotherapist to help her become stronger and more independent. I highly recommend Home Instead whose team of caring professionals have made my moms life better as well as giving us her family peace of mind knowing our mom is well cared for."
Tim D., client's son
"Thank you so much to Connie, Paul and all the team at Home Instead. You helped to relieve a large part of the stress of providing palliative care at home to a much loved mom during the pandemic. You listened and came up with suggestions that considered everyone's feelings. Although in the end, our time with you was relatively short, you made a real difference. Thank you for all you do everyday."
Karen T., client's daughter
"Organized, caring, on the ball. Home Instead in Etobicoke provided us with everything we needed to help our mom when we couldn't. Very careful during Covid.
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Rebecca R., client's daughter
"It has been a roller coaster ride over the month with my palliative mother. I just want to thank your staff for being there in this very troubling time as it made it easier on us to cope a little knowing that your staff was there when we not able to be. Special thanks you to Mariam, Rosemary, Lauren, and Peggy."
John, R., client's son
"Home Instead Seniors Care remained my family?s super heroes while my Mother?s failing health declined into palliative and later hospice care. We were supported by Home Instead in my Mom?s home to the end of her life?s journey with dedicated and reliable care before and during the period of COVID19. From the start upon arriving to their office unannounced the staff had our ear and disclosed clear information to help my family make good decisions on how to proceed to obtain scheduled care partnering along with my other family members. Behind the scenes Jo Wilson, Client Care Coordinator was indispensable obtaining the necessary care we needed for my Mom. Jo?s magic wand consistently matched the knowledgeable skills necessary to staff a Care Giver needed to make my Mom?s last days comfortable and as full of happy conversation as possible. I certainly appreciate Jo?s flexibility, calm, and timeliness with the changing needs of those crazy days! Thank you Jo for your patience. My family have great gratitude to all members of the team at Home Instead Seniors Care. Much deserved success to all colleagues as you continue your dedication of excellence providing care for others. You made a huge difference in the life of my Mom. Thank you.."
Mary M, client's daughter
"The service provided by Home Instead was excellent. During a very emotionally charged time for my family which involved the unexpected hospitalization of my mother during the ongoing COVID-19 pandemic Home Instead provided superb PSW assistance for my mother and also provided reassuring guidance to me in circumstances that I had not experienced before and which I very much hope not to experience again. Having said that, if I were required in the future to arrange for senior care services, I would have no hesitation in obtaining the required services from Home Instead. Moreover, I would endorse Home Instead services to others in need of PSW assistance for their loved ones."
H. Douglas, client's daughter