"Home Instead is absolutely outstanding. Our family cannot say enough good things about their professionalism and the top-notch care they and their caregivers provide. They work hard to match caregivers to their patients to ensure a good fit and the admin team really go the extra mile to be supportive and provide helpful recommendations. They also adhere to strong quality monitoring and assurance principles. And best of all, the caregivers they have provided to look after my father with advanced Alzheimer's have all been so good. It gives us such comfort to know he is in good hands and we don't need to worry. Any issues and incidents are also brought promptly to our attention - more quickly even than by the care home he lives in. Thank you!"
M, client's daughter
"Our family would like to give a shout out to Home Instead for the great care they are currently providing for our aging parents. Both parents are in their 90s. One with Alzheimer?s and limited mobility, the other with a blood disease and experiencing a significant decline in overall health. We?ve had great communication with Home Instead?s office team and Agnes, the Care Coordinator, who does so much to help with our ever changing schedule and care needs. The biggest thanks goes out to Care Giver Jennifer. Most importantly, she has become a reliable advocate for our father?s care during his endless appointments and hospital visits. From fixing damaged eye glasses, to helping with basic computer problems, to light housekeeping and organizing the suite, Jennifer is really improving the quality of life our parents are experiencing. Thanks to all!"
Peter A., client's son
"The Home Instead team, in particular Paul, Connie and the Mississauga care team have kept me informed at all stages in the care planning for my aunt. The care team have helped to improve my aunt's speech capability and Paul has truly listened and actioned my suggestions. He has an innate ability to really understand the needs and demands put on a family and somehow just know how to ease the distress. I have complete trust in this agency to care for my relative to the best of their ability and this is mirrored in how they support me. As I currently reside overseas, it's a huge comfort to me knowing that my aunt is in good caring and compassionate hands."
Martin, client's nephew
"Caregivers from Home Instead (H.I.) are allowing me to keep my husband, who has Alzheimer's, at home, where he is happy, as long as possible. While the caregivers tend to my husband's needs, I get a break so that I can get out to socialize, be intellectually stimulated, and attend aquafit classes. Without H.I., I'd likely be stuck at home 24/7 and risk caregiver burnout or severe depression. Our current caregiver is wonderful and she, my husband and I get along very well, as H.I. makes it a priority to find a good fit between the client and the caregiver. Our caregiver is very attentive and responsive to my husband's needs by preparing his brunch and making sure that he has all the coffee that he wants and that the water in his hot water bottle is actually hot. She actively engages him in conversation and activities such as looking at photo albums. She straightens his bed after he wakes up or has a nap and makes sure that he is safe. Our caregiver has also been a great help to me with light housekeeping, and when she finishes her shift, everything is always neat and tidy, leaving me free to do my other tasks such as shopping, banking, bill paying, gardening, arranging for house repairs and all of the other things that need to be done in order to keep a house functioning smoothly. I'm very impressed with H.I.'s oversight and procedures; for example, H.I. has a 24/7 call centre; the H.I. client representative always personally introduces new caregivers to clients; if a caregiver is late arriving, the caregiver is required to phone the H.I. call centre and the H.I. person on call phones and informs the client. If a caregiver is ill and cannot make their shift, H.I. informs the client and offers to find a substitute caregiver. All caregivers are required to sign in and sign out from their shift with head office. If there are virtually any issues at the client's home, the caregiver can phone the H.I. call centre to find a resolution. In addition, the H.I. client representative regularly visits each client's home for quality assurance and to assess the client's satisfaction. I feel very happy and secure with Home Instead's service."
Mara G., client's wife
Etobicoke
"We needed 24 hour care for our Uncle and Paul at Home Instead Mississauga/Etobicoke was able to provide it same day. The PSW's were amazing and they went above and beyond the call of duty. We can't thank Home Instead enough for what they have done for our family."
Maia M, client's niece
"We are extremely thankful to have such a caring, compassionate Home Instead caregiver. She provides companionship, conversations and true friendship along with the care that is of great help to my mom and the rest of the family. We highly recommend Home Instead Waterloo and feel very fortunate to have our caregiver in my mother's life."
Kistine, client's daughter
"We have been using Home Instead caregivers for more than 5 years for our 97+ year old father. The caregivers are so special to our family. They are friendly, kind, and excellent in every way. They prepare his meals, make sure he takes his medications, do light housekeeping and laundry, and they keep him company. Their patience for him is truly remarkable. I highly recommend Home Instead!
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Janie S., client's daughter
